Taylor Swift is undoubtedly one of the biggest pop stars in the world right now and I debated whether or not I should write a post centered around her because if felt like click-bait. Peruse any pop-culture site and you’ll find an article, photo, mention, anything really as an excuse to use Taylor’s name because mentioning her generates a boost in traffic. She’s on top of her game and people are responding with their “likes” “shares” and comments. All of this is fine to an extent but being a new, unknown blog, numbers aren’t my main goal and I don’t want to write about her for the sake of a few additional views. I wanted to scrap this post but the reality is that Taylor, or the people on Team Swift, have done an exemplary job using the social web and present a fascinating case study, one that I obviously can’t resist.
Full disclosure here, since the release of her album 1989 I’m what you would call a “Swiftie”, so I’m glad to see her not only succeeding but owning the moment so well. By all accounts, she’s a kind and talented person and her work speaks for itself. I’m not questioning her success or her intentions. Instead, I’d like to unpack the ways in which Taylor and her team have used the social web to accompany her re-branding as a bona fide global superstar and examine the ways in which she uses various channels to share content, focusing specifically on her Twitter, Instagram, and Tumblr accounts. While her other profiles share similar content as the three outlets I’ve chosen, I’d like to focus on Twitter which she joined in 2008, Instagram which joined in 2011, and Tumblr which she began using in 2014 because these are the channels that demonstrate the most interaction between Taylor Swift and her audience, with Taylor messaging fans, commenting on their posts, and reblogging their content. There are so many elements of Team Swift’s social media presence to discuss but for the sake of brevity, I’ll focus on what I believe is their greatest strength: tone and targeted messaging.